INTRODUCTION

1. NoLegalPaisa.com (the “Platform” or “NLP”) uses cookies and similar tracking technologies to improve your experience and deliver our legal tech services. Cookies are small data files stored by your browser on your device that help the Site remember your preferences and activity. For example, cookies let us keep you logged in, remember your language or form entries, and help us analyse site usage. We only collect basic, non-sensitive usage data through cookies (we do not use cookies to gather personal financial, health or identity information). This policy explains what cookies are, the types and purposes of cookies we use, and how you can manage them in compliance with Indian law.

2. Cookies are text files placed on your device by a web server via your browser. They enable the Site to recognise your browser and remember certain information, such as login status or preferences, to make the site more user-friendly. For instance, cookies can “remember you so you don't have to log in every time you visit” or save your choices (like language or font size) during a visit. Our site uses cookies to deliver core functionality (such as authentication and security), maintain site performance, and provide personalised features, such as relevant content or offers.

3. Most cookies we use store only anonymous or aggregated data. NLP does not use cookies to collect personally sensitive data (like your credit card details or government ID number). They typically collect information such as your IP address, device/browser type, and how you navigate the site, which helps us improve our services and protect the site’s security. By using our Site, you consent to our use of cookies as described in this policy.

4. We use various categories of cookies to run our website. These include:

1. Session Cookies – Temporary cookies that expire when you close your browser. They are necessary for basic site operations (e.g. keeping you logged in during a session).
2. Persistent Cookies – Cookies that remain on your device for a fixed period (e.g. a few days or years) even after you close the browser. We use these to remember your preferences between visits (e.g. language, account preferences) and to enable features like “remember me” for logins.
3. Strictly Necessary Cookies – Core cookies required for our Site to function correctly. Examples include authentication cookies (which verify you are logged in) and security cookies (which help prevent fraud). Without these, the Site cannot operate properly.
4. Operational Communication Cookies – Cookies to enable the functioning of the Dialogue Box connecting clients, legal/financial professionals and NLP Admin. These cookies maintain real-time chat sessions, preserve message history during a session, support document exchange, and ensure secure role-based access.
5. Video Communication Cookies – When you participate in calls with professionals, our video communication provider may set cookies to maintain call quality, authenticate participants and ensure security.
6. Document Handling Cookies – Cookies to support the encrypted upload and download of documents required for our services. These cookies ensure file integrity, prevent duplicate uploads, and maintain session continuity during large transfers.
7. Payment Cookies – Our payment gateway partners use cookies to detect fraud, maintain transaction sessions and process payments securely. These cookies are essential for completing payment for our services.
8. Role-based access Cookies – As many of the services involve multiple participants, we use cookies to enforce role-based access and ensure that only authorised participants can view the documents or participate in sessions.
9. Functional (Preference) Cookies – Cookies that remember your choices to improve the experience, such as selected preferences (language, region, display settings) or form data. These enhance usability but are not essential to the Site's basic function.
10. Performance and Analytics Cookies – Cookies that collect anonymous information about how visitors use our Site. This includes things like which pages are visited most, how long users stay, and navigation patterns. We use this data to analyse site performance and improve the Site. For example, we use services such as Google Analytics to gather aggregated traffic data and optimise our website’s functionality.
11. Advertising (Marketing) Cookies – Cookies used to deliver relevant advertisements and measure ad performance. These may track your browsing across different sites to infer interests and show you targeted promotions. NLP itself does not display third-party ads on the Site, but we may work with ad networks or social platforms (e.g. Google, Facebook), which use their own cookies to serve and measure ads.
12. Third-Party Cookies – Cookies set by external services we integrate (such as analytics tools, payment gateways, or social media widgets). These cookies are controlled by those third parties (and not by NLP) and are subject to their privacy policies. We describe our use of third-party cookies below.

5. Each type of cookie on NoLegalPaisa.com serves a specific purpose:

1. Site Functionality: Strictly necessary, session and persistent cookies keep you logged in and maintain site security. They authenticate your session and enable core features (for example, we “use cookies… to authenticate your login information”). Without these cookies, you wouldn’t be able to navigate or use protected areas of the Site.
2. Performance & Analytics: Analytics cookies help us understand how the Site is used. We use tools like Google Analytics to monitor traffic and page flow (e.g. tracking the number of visitors, pages viewed, and errors). This performance data is anonymous and only used to improve site speed, design, and content.
3. Personalisation: Functional cookies store your preferences to personalise your experience. For instance, we may remember your preferred language or saved case details so that you don’t have to re-enter them on each visit. This makes the platform more user-friendly.
4. Advertising & Marketing: If we run marketing campaigns, Advertising cookies let us track their effectiveness. For example, if you visit NLP from a sponsored ad or click an email link, we can see which campaigns drive traffic. We may use aggregated data to show ads “relevant to their preferences” on other sites. However, we do not sell or arbitrarily share personal information from cookies for advertising.

6. You have control over how cookies are used on your browser. Most modern browsers allow you to block or delete cookies if you wish. For example:

1. In Google Chrome, go to Settings ➔ Privacy and Security ➔ Cookies and other site data, and adjust your preferences (such as “Block all cookies” or “Clear on exit”).
2. In Mozilla Firefox, choose Options ➔ Privacy & Security ➔ Enhanced Tracking Protection, or scroll to Cookies and Site Data to remove cookies.
3. In Safari, go to Preferences ➔ Privacy, and check “Prevent cross-site tracking” or “Block all cookies.”
4. In Microsoft Edge, select Settings ➔ Cookies and site permissions, then “Manage and delete cookies and site data.”

7. If you disable all cookies, some parts of NLP may not function properly. For instance, you might not stay logged in, and features like saving preferences or form auto-fill may not work. Controlling cookies in your browser will prevent all cookies (including essential ones), which can disrupt key functionality. Note that deleting or blocking cookies after a session means you will need to log in again on your next visit and reconfigure any preferences.

8. We use some third-party services that place cookies on our site. For example:

1. Analytics Providers: We use Google Analytics (and similar tools) to gather usage statistics. These third parties set their own cookies to collect and analyse your interaction with our site (pages visited, time spent, etc.).
2. Payment and Chat Services: If you use online payments or live chat, the payment gateway or chat provider may use cookies to process your transaction or remember chat history.
3. Social Media and Advertising: If you click a social “Share” button or view embedded content, the social platform (e.g. Facebook, LinkedIn) may set cookies in your browser. These cookies help those platforms track engagement or serve relevant content.
4. Third-Party Plugins and Widgets: We may integrate third-party tools (e.g. reCAPTCHA, chatbots) that use cookies for their functionality.

9. Who controls third-party cookies? These cookies are governed by the privacy policies of the respective providers. We do not control third-party cookies or their content. For example, Google’s and Facebook’s cookie use is controlled by those companies. Any information collected by third-party cookies is typically aggregated and anonymous. We encourage you to review the privacy settings and policies of those third parties. NLP assumes no responsibility for these cookies. In other words, if you encounter cookies from another company while on our Site, that other company’s cookie policies shall govern such cookies.

10. As an Indian company, NLP is committed to following India’s information technology and data protection laws. Under the Information Technology Act, 2000 (as amended) and the IT Rules of 2011, cookies that collect personal data are subject to data protection requirements. In fact, legal experts note that cookies can be “unique identifiers” that fall within the definition of personal data, so we adhere to principles such as transparency, purpose limitation, and data minimisation.

11. Additionally, India’s Digital Personal Data Protection Act, 2023 (DPDP Act) requires explicit user consent for any processing of personal data via cookies. Effective June 2024, websites must obtain explicit opt-in consent before setting non-essential cookies. We comply with these rules by requiring your consent before using analytical or marketing cookies (see User Consent below). The DPDP Act (and earlier IT Rules) mandate that consent be “free, specific, informed, unconditional” – for example, by a “tick box” or pop-up consent banner.

12. We do not deploy non-essential cookies until explicit consent is obtained through our cookie banner. For essential operational cookies, the legal basis is “legitimate use” required for delivering the contracted service.

13. Under Section 43A of the IT Act, we maintain reasonable security practices to protect any personal data we handle. We do not set cookies to collect sensitive personal information without explicit consent. In summary, our cookie practices are designed to meet Indian law requirements: we provide transparency (this policy), seek informed consent for non-essential cookies, and allow you to control or withdraw that consent at any time.

14. When you first visit NLP, you will see a cookie banner or notice that explains our use of cookies. The banner gives you the option to accept or reject non-essential cookies (such as analytics or advertising cookies). Essential cookies (strictly necessary) are required for the Site to work and will be set regardless. By clicking “Accept,” you agree to our use of cookies for the purposes described above. You may change or withdraw your consent at any time by revisiting the banner settings or using the cookie controls in your browser.

15. For example, you can revisit our privacy or cookie settings page to customise your preferences. Note that if you decline non-essential cookies, we may not be able to save your preferences or show you personalised content. However, you can still use all core features of the Site with only the essential cookies enabled. We do not proceed with non-essential tracking before you opt in.

16. NLP is not responsible for the cookie policies or practices of any third parties that may be linked from our Site. For instance, if you visit an external site through a link or embedded content, that site may set its own cookies. These cookies are beyond our control. We recommend reviewing the cookie and privacy policies of any third-party websites you visit. By using the Platform, you agree that you assume any risks from third-party cookies, as we “have no control” over such cookies.

17. If you have questions about our use of cookies or wish to learn more, please get in touch with our support or review our Privacy Policy. We review this Cookie Policy regularly and will update it to reflect changes in technology, services, or legal requirements.