Nolegalpaisa.com Grievance Redressal Policy

Effective Date: January 01, 2026

Issued By: Kaahmuchee Solutions Private Limited (Operator of Nolegalpaisa.com)

PURPOSE AND SCOPE

1. This Grievance Redressal Policy (“Policy”) is established to ensure that users of Nolegalpaisa.com (hereinafter the ‘Platform’ or ‘NLP’) have a transparent, fair, and efficient mechanism for resolving any issues or complaints. The services provided by NLP include litigation funding, online legal consultations, document drafting, online dispute resolution (mediation), legal compliance services, subscription-based legal counsel for businesses/MSMEs, and other legal support services. This Policy outlines how users can raise grievances related to any of these services and how those grievances will be addressed.

2. Scope: This Policy applies to all users of the Platform, including clients, subscribers, and any party availing services through our platform or interacting with the Platform in any manner. It covers grievances arising from use of the website or services, interactions with legal professionals via the platform, transactions, or any other aspect of the user experience. The Policy aligns with industry practices among leading legal-tech platforms in India. It complies with applicable laws, including the Information Technology Act, 2000 (and the rules thereunder) and the Consumer Protection (E-Commerce) Rules, 2020.

3. Our goal is to address and resolve user grievances in a timely and satisfactory manner, while also meeting all legal obligations for grievance redressal. By using the Platform, you agree to the terms of this Policy.

4. We recognise that users may encounter different types of issues. To ensure proper handling, we categorise grievances that may arise as follows:

1. Service Quality or Performance Issues: Complaints about the quality of services provided, such as dissatisfaction with a legal consultation, delays in document drafting, unmet timelines, or outcomes of mediation/ODR services.
2. Dialogue-box interaction Issues: Complaints about delay in scheduling, standard of communication, et cetera.
3. Payment, Billing, or Refund Issues: Grievances related to billing errors, payment disputes, or refund requests for services (e.g., in cases of non-delivery or deficient service).
4. Professional Conduct Complaints: Issues concerning the behaviour or conduct of lawyers, advisors, mediators, or other professionals engaged through NLP (e.g. unprofessional communication, misconduct, or breach of agreed duties).
5. Platform or Technical Issues: Difficulties in using the website or app, account access problems, data privacy concerns, or other technical glitches impacting the user experience.
6. Regulatory or third-party dependent issues: delays caused by ROC/MCA, regulatory authorities, courts, et cetera.
7. Content or Information Grievances: Complaints about any content on our platform that may be illegal, offensive, or infringing – for example, objectionable material, incorrect legal information, or violation of intellectual property rights.
8. Other Miscellaneous Grievances: Any other issues not covered above that affect the user’s experience or rights, including compliance issues, privacy concerns, or terms of service violations.

5. These categories help us route the complaint to the appropriate team. However, regardless of the category, every grievance filed will be taken seriously and addressed in accordance with this Policy.

6. In accordance with the Information Technology Act, 2000 and applicable rules, as well as the Consumer Protection (E-Commerce) Rules, 2020, NLP has appointed a designated Grievance Officer to address user grievances. The Grievance Officer is a senior official responsible for overseeing the grievance redressal mechanism and ensuring compliance with all legal requirements.

7. Grievance Officer Contact Details:

1. Name: Mrs. Dimple Rajpurohit (Grievance Officer)
2. Designation: Grievance Officer, Kaahmuchee Solutions Pvt. Ltd. (Nolegalpaisa.com)
3. Email: support@nolegalpaisa.com (for formal complaints and escalations)
4. Phone: +91-9326024128 (Available during business hours for grievance-related communications)
5. Postal Address: Kaahmuchee Solution Pvt. Ltd., Shop No. 05, Yamuna Bldg, Lodha Heaven, Kalyan-Shill Road, Nilje, Thane, Maharashtra – 421204, India
6. Working Hours: Monday to Friday, 10:00 AM to 6:00 PM (excluding public holidays).

8. Role of the Grievance Officer – The Grievance Officer shall:

1. Acknowledge and register each grievance received and ensure it is tracked until resolution.
2. Review the details of the complaint and coordinate with relevant internal teams or external service providers (such as lawyers or mediators) to investigate the issue.
3. Communicate with the user to gather any additional information if required and to provide updates on the status of the grievance.
4. Ensure that a fair, impartial resolution is reached in a timely manner, in line with the user’s rights and applicable laws.
5. Escalate matters internally if needed (e.g., to management or legal counsel), especially if the issue is complex or has legal implications.
6. Maintain records of all grievances and their resolution for the required duration as per law.
7. Ensure compliance with all regulatory timelines and reporting obligations related to grievance handling (for example, ensuring acknowledgement within 24-48 hours and resolution within the stipulated period).
8. Serve as the point of contact for any regulatory inquiries or audits regarding grievance redressal.

9. Users are encouraged to reach out to the Grievance Officer for any unresolved issues or for serious matters requiring official attention. The Grievance Officer’s contact details are also prominently published on our website as required by law.

10. We strive to make it easy for users to report their grievances. If you have a complaint or concern, you may lodge your grievance through any of the following channels:

1. Email:The primary method to file a grievance is by emailing our Grievance Officer at grievance@nolegalpaisa.com. Please use a clear subject line (e.g., “Grievance – [Issue Description]”) for quick identification.
2. Online Form: (If available) You may fill out the Grievance Submission Form available on our website under the “Contact Us/Support” section. This form will capture the necessary details and route your complaint to the Grievance Officer.
3. Postal Mail: You can send a written complaint via mail to the postal address of the Grievance Officer provided above. Please write “Attn: Grievance Officer” on the envelope for proper routing. (Note: Complaints by mail may have longer acknowledgement times due to transit delays.)
4. Customer Support Helpline: For immediate concerns or to report an issue, you may call our support number [Helpline Number]. Our support team can record your grievance and forward it to the Grievance Officer. However, we recommend written email/form submissions for detailed issues or if you wish to have a written record.

11. When filing a grievance, please include the following information in your complaint to help us address it promptly:

1. Your Name and Contact Information: (Email address, phone number, and/or postal address associated with your NLP account or booking).
2. Account Details (if applicable): Your username or registered email on NLP, and any reference ID like order number, case ID, or transaction ID related to the grievance.
3. Detailed Description of the Issue: Explain the nature of your grievance, including relevant dates, persons involved (e.g., name of the lawyer/consultant or service team member), and any specific events. Be as specific as possible about what went wrong or how it has affected you.
4. Relevant Documentation or Evidence: Attach or include any supporting documents that could help us understand and resolve the issue. This may include receipts, invoices, email communications, screenshots of the problem, legal documents, etc.
5. Prior Attempts at Resolution: If you have already communicated with our customer support or the concerned person about this issue, mention the reference number of that communication (e.g., support ticket ID or email thread) and the outcome or response received.
6. Desired Resolution (optional): You may indicate what action or outcome you expect as a resolution. (While we cannot guarantee the exact result, understanding your expectation can help us address the concern appropriately.)

12. By providing complete information, you enable us to address your grievance more effectively. Incomplete details may delay our investigation, so kindly ensure all pertinent facts are included.

13. Once your grievance is filed through any channel, we will record it in our system, and you will receive an acknowledgement with a Grievance Reference Number for tracking.

14. We are committed to resolving grievances promptly and transparently. Our grievance redressal process involves the following steps:

1. Acknowledgement of Grievance: We will acknowledge receipt of your grievance within 24 to 48 hours of receiving it. A confirmation will be sent to you via email (or your preferred contact method), including your unique Grievance Reference Number. This acknowledgement will also briefly summarise your complaint as we understand it and may request any additional information if required. (As per regulatory standards, all complaints are acknowledged within 48 hours at the latest.)
2. Initial Review and Assignment: The Grievance Officer (or a delegate from the grievance team) will conduct an initial review of the complaint. Based on the issue's category and complexity, it will be assigned to the relevant department or personnel for investigation. For example, a billing issue may be assigned to the finance team, whereas a service quality complaint about a lawyer might be directed to the legal partnership team for input.
3. Investigation: The assigned team, under the oversight of the Grievance Officer, will investigate the facts and circumstances. This may involve:
   1. Checking internal records, logs, or agreements related to your case.
   2. Contacting the professional or employee involved for their explanation or clarification.
   3. Reviewing any evidence provided by you or available in our system.
   4. In some cases, the Grievance Officer may reach out to you for additional details or clarifications during the investigation. Please cooperate by providing the requested information to expedite the resolution.
4. Resolution Decision: After the investigation, a resolution will be determined. Possible outcomes might include:
   1. Providing the pending service or correcting an error (for example, delivering a delayed document or fixing a technical glitch).
   2. Issuing a refund or compensation if you are entitled to it due to a service deficiency (per our refund/cancellation policies).
   3. An apology and corrective steps on our side (for instance, disciplinary action against an errant employee or ending engagement with a particular service provider if misconduct is proven).
   4. Rejecting the grievance with a justified explanation, if the complaint is found to be baseless or falls outside the scope of our services/responsibility.
   5. Any other remedy appropriate to the situation (such as offering an alternative resolution, free additional service, or guidance on further steps if we cannot resolve the issue).

15. Communication of Resolution: We will communicate the proposed resolution to you via email (or via a physical letter, if that is how the complaint was received). This communication will be made as soon as the outcome is decided, and will include:

1. Summary of your grievance.
2. Steps taken to investigate.
3. The conclusion or findings.
4. The resolution we are offering or action taken.
5. If applicable, any preventive measures we’ve implemented to avoid such issues in the future.
6. We will aim to explain the reasoning clearly, especially if we are unable to fulfil your requested resolution.

16. Expected Timeline for Resolution: We strive to resolve all grievances as quickly as possible, typically within 15 business days from the date of receipt of the grievance. Many simple issues (such as minor billing errors or basic queries) can be resolved much sooner. However, complex issues that require coordination with external parties (e.g., consulting a lawyer or a third-party payment gateway) or legal assessment may take longer. In any event, we will address and attempt to resolve every grievance within a maximum of 30 calendar days (one month) of receipt, as per consumer protection guidelines.

1. If we anticipate that a resolution will take longer than initially estimated (for example, if a dispute involves external stakeholders or technical challenges), we will inform you of the extended timeline and the reason for the delay. You will receive interim updates at least every 10 days on the status of your complaint so that you are not left in the dark.
2. Complaints about specific critical issues (such as security breaches or any unlawful content) will be acted upon with greater urgency. For instance, if your grievance involves reporting objectionable or illegal content on our platform, we will review and, within 72 hours of your complaint, remove or restrict access to such content if it is found to violate the law. Such swift action is in line with the IT Rules to prevent harm while we conduct a fuller investigation.
3. We aim not just to resolve your specific complaint, but also to identify and fix any underlying problems in our processes or services to prevent future grievances.

17. It is pertinent to mention that where a grievance relates to deliverables governed by service-specific timelines (for example, consultation scheduling within 24 hours, et cetera), grievance resolution shall align with the rules pertaining to such particular service.

18. Closure: A grievance will be considered closed when:

1. You, the user, indicate that you are satisfied with the resolution provided; or
2. We have communicated the resolution/outcome to you, and you have not responded within a reasonable time (say, 10 days) of our closure notice, or
3. Despite our best efforts and escalation (outlined below), we are unable to resolve the issue to your satisfaction, and have provided you with options for external recourse. In such a case, we may close the grievance on our end with a note that the user was dissatisfied, and the user may seek further remedy outside (e.g., legal or administrative forums).

19. Throughout this process, our team will treat you with respect and fairness. We understand that having a grievance can be frustrating, and we are here to assist in a professional manner. All communications will be in a clear and polite tone, and we expect the same courtesy from users (see User Responsibilities in Section 7). Our goal is a fair resolution – whether that means rectifying a mistake on our part or clarifying a misunderstanding.

20. While most issues should get resolved through the above process, NLP provides an escalation mechanism if you are not satisfied with the handling or outcome of your complaint. We have multiple levels of review to ensure your grievance gets adequate attention:

1. Level 1: Customer Support (Initial Helpdesk) – If you have a concern, you can first reach out to our standard customer support at support@nolegalpaisa.com (or via the support chat/helpline). Our support team is trained to resolve many common issues and may resolve your concern without the need for a formal grievance. However, if their solution is not satisfactory or they are unable to help, you should escalate to Level 2.
2. Level 2: Grievance Officer (Formal Complaint) – Filing a grievance as described in Section 4 will bring the issue to the attention of the Grievance Officer directly. The Grievance Officer is empowered to take a deeper look and coordinate a resolution. Most grievances will be resolved at this level. The Grievance Officer will respond within the timelines noted (acknowledgement in 24-48 hours, resolution ideally within 15 days and no later than 30 days). If you do not receive a response within the expected timeframe or are unhappy with the resolution provided at Level 2, you can escalate further.
3. Level 3: Management Escalation – In the unlikely event that your grievance is still not resolved to your satisfaction by the Grievance Officer, or the issue is grave, you may request in writing that the matter be reviewed by a higher authority in our company (such as a senior executive or an internal Grievance Committee). You can do this by replying to the Grievance Officer’s resolution email and stating that you seek further escalation, or by writing a separate email to attention@nolegalpaisa.com (which is monitored by company management). Please reference your original Grievance Number in any such request. The senior management will review the case, which may include re-investigating the matter or discussing it with the concerned teams again, and will provide a final standpoint or resolution if possible.
4. External Avenues: If, after exhausting the above internal steps, you still feel that your grievance has not been resolved fairly, you have the right to seek external remedies. NLP’s internal process does not restrict or replace your right to pursue legal action or other dispute resolution mechanisms. You may:
   1. Lodge a complaint on the Government’s consumer grievance portal INGRAM (Integrated Grievance Redressal Mechanism) or with the National Consumer Helpline, especially if your issue pertains to a deficiency in services or unfair trade practices. (Our platform is an e-commerce service provider, and consumers have a right to use this channel for redressal.)
   2. File a complaint before the appropriate Consumer Commission (consumer court) under the Consumer Protection Act, 2019, if applicable.
   3. Seek mediation or arbitration if mutually agreed (for example, if both you and NLP agree to attempt a mediation/arbitration outside of court, that could be arranged separately as per a dispute resolution clause in our Terms of Service).
   4. Approach other legal forums or regulatory authorities as may be appropriate (for instance, if the grievance involves personal data misuse, you could approach the Data Protection Authority once such authority is established under Indian law, etc.).
   5. We hope such steps won’t be necessary, and we will do our best to resolve matters internally, but it’s important you know your rights to escalate beyond us.

21. Note: We kindly request that before resorting to external avenues, you give us the opportunity to address your complaint internally. We are committed to resolving issues in good faith. Also, if you post your grievance in public forums or on social media before giving us a chance to resolve it, it may delay or complicate the resolution. We encourage open dialogue and will not retaliate against users who raise complaints; we aim to learn from and improve based on user feedback.

22. Finally, please be aware that misuse of the escalation mechanism (such as repeatedly raising frivolous complaints or using abusive language) is against our policy. We reserve the right to take appropriate measures to prevent abuse of this process, which may include not responding to baseless or duplicate complaints or, in extreme cases, suspending services to users who act in bad faith. However, we will never ignore a bona fide complaint, and every genuine grievance will be handled with the earnestness it deserves.

23. We believe a successful grievance redressal process is a two-way street. Users have certain rights when they raise a grievance, and also some responsibilities to ensure the process is effective.

24. User Rights

1. Right to Timely Acknowledgement and Response: You have the right to have your complaint acknowledged quickly (within 48 hours) and addressed within a reasonable time frame. NLP is bound by this Policy and legal standards to resolve issues promptly (generally within 15 days, and no later than 30 days in any case).
2. Right to Be Heard and Respected: Your grievance will be heard fully and fairly. You can explain your issue and provide evidence, and our team will give you an opportunity to be heard without bias. You have the right to courteous and professional treatment throughout the process.
3. Right to Information and Updates: You are entitled to know the status of your grievance. Upon request, we will inform you of the progress and any causes of delay. We will also clearly communicate the outcome/decision and the reasons for it.
4. Right to Confidentiality: Any personal details you provide and the content of your grievance will be kept confidential and shared only on a need-to-know basis for resolving the issue. We will handle your data in compliance with our Privacy Policy and applicable data protection laws. (However, if resolving the grievance requires sharing some details with a third-party service provider or professional, we will do so only to the extent necessary and with appropriate confidentiality agreements.)
5. Right to Fair Resolution: You can expect that the resolution of the grievance will be objective and fair, considering the facts and adhering to our policies and legal obligations. If a mistake was on our part, we will take ownership and correct it. If the issue was due to a misunderstanding, we will clarify it.
6. Right to Reject Unsatisfactory Resolution: If you are not satisfied with the resolution offered, you have the right to escalate the matter (as described earlier). You also have the right to pursue alternative legal remedies if our final response is not acceptable.
7. Right to Withdrawal: If at any point you wish to withdraw your grievance (for example, if the issue gets resolved or you choose not to pursue it further), you have the right to do so. We request that you inform us in writing (email) if you decide to withdraw a complaint.
8. No Retaliation: You have the right to raise grievances without fear of retaliation. We will not restrict, suspend, or terminate your access to services just because you filed a complaint in good faith. (If any action is taken, like suspension, it would only be for reasons such as misuse or violation of terms, not for merely lodging complaints.)

25. User Responsibilities

1. Provide Accurate Information: It is your responsibility to provide truthful, accurate, and complete information when filing a grievance. This helps us investigate effectively. Please avoid omissions or misrepresentations, as these can hinder the resolution process.
2. Be Respectful and Constructive: We understand that you may be upset, but we ask that you communicate your grievance without using profanity or offensive language. Maintain civility in correspondence. Our team is here to help, and mutual respect makes the process smoother.
3. Submit Genuine Grievances: Please refrain from raising frivolous or malicious complaints. Submitting false claims or misusing the grievance mechanism (for instance, to harass a service provider or seek unjustified refunds) violates this Policy. We reserve the right to dismiss such complaints, and repeated misuse may result in appropriate action under our Terms of Service.
4. Follow the Prescribed Process: Use the channels provided (email, form, etc.) for lodging complaints so that they are properly tracked. Adhere to this Policy’s process (for example, first approach support, then Grievance Officer, etc., as needed) to allow a fair chance of resolution at each step.
5. Cooperate in Investigation: You might be asked for additional information or clarification during the grievance resolution process. Timely cooperation, including responding to our queries and providing requested materials, is your responsibility. This collaboration is often crucial to resolving the issue effectively.
6. Keep Records: While we will maintain our records, it’s good practice for you to keep copies of your communications with us (emails sent, acknowledgements received, etc.). This helps if you need to refer to them later, especially when escalating the issue.
7. Understand Policy Limits: Recognise that this Policy is meant to address issues within our control. For matters outside our scope (for example, a dispute with a lawyer over the quality of legal advice beyond our platform’s involvement, or delays caused by unforeseen events such as court closures), we will still try to guide or assist you. Still, our ability to resolve may be limited. Users should set their expectations accordingly and use appropriate channels (like professional regulatory bodies or courts) if the issue extends beyond NLP’s purview.
8. Abide by Platform Terms: Ensure that while your grievance is being processed, you continue to abide by our Terms of Service and other policies. For instance, do not withhold payments unjustly or engage in public defamation. Let the process play out – you can always share your feedback publicly after resolution, but doing so during an active investigation could complicate matters.

26. By fulfilling these responsibilities, you help us help you better. We value your cooperation and assure you that every genuine grievance will be handled with earnest effort.

27. Certain services may require accelerated action due to statutory deadlines or financial risk. These include

1. Filing deadlines of ROC/MCA;
2. Litigation limitation period;
3. Funding disbursement delays (TPLF), et cetera.

28. NLP shall, in all such cases of high-priority grievances, endeavour to,

1. Acknowledgement: within 6 hours
2. Investigation/Review: within 12 hours
3. Resolution: within 48-72 hours wherever feasible.

29. NLP shall, at its discretion, and in extreme cases, provide immediate resolution within 12 hours pending formal review/investigation.

30. This section lays down in detailed terms common grievances that may be expected relating to the Dialogue Box being provided under the Platform.

31. Grievances arising from dialogue-box interactions, which include

1. Delay or non-response by the assigned professional;
2. Missed consultation appointments;
3. Incorrect or incomplete deliverables shared in the box;
4. Misconduct, inappropriate communication;
5. Delay in uploading required documents;
6. Technical malfunction of the dialogue-box

32. The resolution protocol for any grievances arising out of the dialogue box is as follows,

1. The NLP Admin shall review the logs of the dialogue box and submit relevant extracts therefrom to the grievance redressal team for further review, if required.
2. In case of lack of response from the professional for 24-48 hours, NLP may, at its sole discretion,
   1. Issue a warning to the professional.
   2. Replace the professional.
3. c. In case of grievance about any misconduct, NLP may, if required, suspend the professional pending further investigation and appoint a temporary professional for the suspension period.

33. This section deals with grievances pertaining to services provided by third-party experts/service providers like lawyers, CAs, CS, mediators or arbitrators.

34. In cases of grievances being raised pertaining to services provided by third-party experts/service providers, the Platform shall,

1. Review the service quality.
2. Review the communication logs in the dialogue box.
3. Review the deliverables provided by the expert.

35. In case a deficiency in service is proven upon the review conducted by the Platform,

1. The professional may be asked to rectify the deficiency at the earliest.
2. The professional may be replaced without additional charges.
3. Refunds may be processed based on the stage of service and in consonance with the refund policy of the Platform, as notified separately.
4. Repeated deficiencies of a particular expert may lead to panel suspension/delisting.

36. The decision of the Platform shall be final both with respect to

1. Proving of deficiencies
2. Actions taken with respect to such proven deficiencies.

37. NLP does not interfere with independent professional judgment but ensures professionalism, timelines and communication standards are adhered to.

38. Various services being catered through the Platform are dependent on external authorities like the Ministry of Corporate Affairs, Registrar of Companies et cetera. Such services may be delayed on account of various issues, including

1. System downtime of the external authority;
2. Government scrutiny;
3. Requirement of additional documents;
4. Adjournments, et cetera.

39. If any delay occurs and is attributable to the external authorities, such delay shall not constitute a service deficiency and shall be beyond the present Grievance Redressal Policy.

40. NLP, however, in such cases, to the extent possible, shall

1. Inform users of any delay within 48 hours of receiving the update.
2. Assist in submitting clarifications or additional documents, as the case may be.
3. Follow-up with the authorities as per the standard process, viz., the specific service.

41. This Grievance Redressal Policy is drafted and implemented in compliance with the laws of India, and particularly adheres to the requirements laid down under relevant regulations for online platforms. Key legal frameworks influencing this Policy include:

1. Information Technology Act, 2000 and IT Rules 2021: As an “intermediary” digital platform facilitating legal services, we comply with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. In accordance with these rules, we have appointed a Grievance Officer and established this mechanism for redressal of user grievances. We ensure that complaints are acknowledged within 24 hours and resolved within 15 days, where possible, except for specific urgent content-related complaints, which are addressed within 72 hours. We also abide by any future amendments, such as the institution of a Grievance Appellate Committee, which provides users with an appellate forum for unresolved grievances. (Notably, users always have the right to approach courts or legal authorities even while our process is ongoing.)
2. Consumer Protection Act, 2019 and E-Commerce Rules, 2020: NLP, being a platform offering services for profit, is classified as an e-commerce service provider. We adhere to the Consumer Protection (E-Commerce) Rules, 2020, which mandate a grievance redressal mechanism for consumers. In line with these rules, we respond to consumer complaints within 48 hours and strive to resolve them within one month. The details of our Grievance Officer are clearly displayed to users on our website, thereby fulfilling the transparency requirements. We also avoid unfair trade practices and ensure consumer rights are protected in all dealings.
3. Other Applicable Laws: We also take into account provisions from other laws and regulations, such as the Bar Council of India rules (when dealing with lawyer conduct if applicable), data protection laws (ensuring user data in grievances is protected), and financial regulations (in context of litigation funding services, any RBI guidelines etc., to the extent applicable). For instance, if our litigation funding service triggers any RBI or SEBI guidelines, our grievance mechanism incorporates those standards as well (LegalPay, for example, aligns its grievance redressal with RBI’s guidelines for financial services).

42. Kaahmuchee Solutions Private Limited (CIN: U69100MH2024PTC433604) will periodically review this Policy to ensure it remains up-to-date with legal requirements and best industry practices. We may amend this Policy from time to time, and any significant changes will be posted on the Platform with an updated effective date. Users are encouraged to review this page periodically to stay informed of how we are protecting their interests.

43. If you have any questions about this Policy or need clarification on any aspect of it, you may contact the Grievance Officer for assistance.

44. NLP is committed to providing a reliable and trustworthy platform for legal services. A crucial part of that commitment is ensuring that any grievances are handled promptly and fairly. This Grievance Redressal Policy is a testament to our dedication to user satisfaction and legal compliance. We value feedback and view grievances as opportunities to improve our services. Thank you for trusting NLP. Be assured that your concerns will always be addressed with the utmost seriousness and professionalism.S